Garrett County Health Department Home Health Receives 2025 HHCAHPS Honors Status for Exceptional Patient Care

By Cassie Collins, RN, BSN, Director of Home Health at the Garrett County Health Department

Oakland, MD – Garrett County Health Department Home Health is proud to announce that it has been named a 2025 HHCAHPS Honors recipient by MatrixCare, a leading provider of revenue cycle management services, CAHPS surveys, and advanced analytics for home health and hospice organizations. This marks the second consecutive year the agency has received this prestigious recognition for excellence in patient experience and quality of care.

The HHCAHPS Honors program recognizes top-performing home health agencies based on patient satisfaction scores from the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey. These nationally standardized surveys measure patients’ experiences with care, communication, and overall satisfaction.

MatrixCare evaluates participating agencies using 19 quality indicator measures. Performance scores are calculated from completed patient surveys and compared, question by question, to national benchmarks derived from data across the MatrixCare Home Health CAHPS database. Agencies earning HHCAHPS Honors must score above the national benchmark on at least 85 percent of evaluated measures.

Garrett County Health Officer Jennifer Hare attributed the recognition to the department’s unwavering commitment to patient-centered care.

“Our staff truly care about their patients and work collaboratively with each individual’s medical team to achieve meaningful recovery goals,” said Hare. “This award reflects their dedication, compassion, and professionalism.”

Garrett County Health Department Home Health currently serves an average of 75 patients in their homes per month, delivering skilled, compassionate care throughout the county’s small, rural communities. Despite the unique challenges of rural healthcare delivery, the agency continues to demonstrate excellence through personalized services that promote independence, dignity, and recovery.

Services include skilled nursing, physical therapy, occupational therapy, and home health aide support, ensuring comprehensive care tailored to each patient’s needs. As a trusted healthcare partner, Garrett County Health Department Home Health plays a vital role in strengthening the health and well-being of the community it serves.

Additional information about Garrett County Health Department Home Health is available at https://garretthealth.org/home-health or can be obtained by calling 301-334-7750.

Cutline:
Pictured from left to right in the front row are Jennifer Hare, Cassie Collins, Sue Landis, and Sandra Cummings. Pictured from left to right in the back row are Debra Simmons, Nicole Warsaw,Cynthia Bakken, Rena Naylor, Martha Frazee, Nicole Newman, Sarah Musselman, Irene Jordan, and Carol Walters.

# # #

About Garrett County Health Department Home Health

Home Health care services offered by Garrett County Health Department comprise an array of disciplines, including skilled nursing, physical therapy, occupational therapy, and speech-language pathology. All of the aforementioned services are provided in the client’s home or the home they are residing in during their rehabilitation. The goal of home health services is to offer treatment for an illness or injury, assist in gaining independence, maintain the current level of function, or slow the potential decline of health.

About MatrixCare

MatrixCare provides an extensive range of software solutions and services for out-of-hospital care settings. As the multi-year winner of the Best in KLAS award for Long-Term Care Software and Home Health and Hospice EHR, MatrixCare is trusted by thousands of long-term and home-based care organizations to help improve efficiency and support a better quality of life for those they serve. An industry leader in interoperability, MatrixCare allows providers to connect and collaborate across the care continuum to help optimize every aspect of out-of-hospital care. MatrixCare is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). To learn more, visit matrixcare.com.