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Administration Care Coordinator/Ombudsman

Working together for a healthier tomorrow!
Jennifer Lee-Steckman

Jennifer Lee-Steckman

Director of Personal Health


Oakland Location:
1025 Memorial Drive
Oakland, MD 21550
Phone: 301-334-7770
FAX: 301-334-7771

Grantsville Location:
28 Hershberger Lane
Grantsville, MD 21536
Phone: 301-895-5355
FAX: 301-746-4216

Hours of Operation:
Mon. – Fri. 8:00am – 5:00pm

Administrative Care Coordination Unit

The Administration Care Coordination Unit (ACCU) is available to provide assistance to all individuals who have Maryland Medical Assistance, including those recipients in a managed care organization.

Insurance Cards

Depending upon your type of insurance coverage, you may gave one or two insurance cards. A regular Medical Assistance card is red and white. If you are enrolled in a MCO, you will have that card, along with a red and white card. Both cards should be taken with you when seeking resources, such as medical, dental, vision care, or emergency room care.

The goal of the ACCU program is to improve the health and well-being of medical assistance recipients in Garrett County by providing assistance with access to care and helping recipients use services appropriately. Emphasis is on short-term care coordination for the following vulnerable groups:

  • Pregnant Women
  • Postpartum Women
  • Homeless
  • Newborns and Children
  • Children with Special Needs – Physical or Developmental
  • Adults with Special Needs
  • Family Planning Beneficiaries

We can provide assistance with the following:

  • Medical Billing Questions
  • Selecting a Managed Care Organization (MCO)
  • Identifying an In-Network Healthcare Provider
  • Preauthorization Services
  • Referrals to Community Resources

Helpful Numbers:

  • Maryland Physicians Care: 1-800-953-8854
  • Amerigroup: 1-800-600-4441
  • Priority Partners: 1-800-654-9728
  • United Health Care: 1-800-318-8821

Hours of Operation: Monday – Friday, 8:00 a.m. – 5:00 p.m. Appointments are NOT necessary.

Funded through the Maryland Department of Health – ACCU Division

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