Garrett County Health Department Home Health Receives 2024 HHCAHPS Honors Status for Exceptional Patient Care

Oakland, MD – Garrett County Health Department Home Health is proud to announce it was named a 2024 HHCAHPS Honor recipient by MatrixCare, a leading provider of RCM services, CAHPS surveys, and advanced analytics for home health and hospice organizations. This prestigious program recognizes agencies that excel in delivering a positive patient experience and high-quality care as measured by the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) satisfaction scores.

Garrett County Health Officer Jennifer Hare credits prioritizing high-quality, patient-centered care to being named a 2024 HHCAHPS Honors recipient. 

“Our staff truly care about their patients and work collaboratively with the patient’s medical team to achieve the recovery goals of each individual,” said Hare.

MatrixCare evaluates performance based on the Willingness to Recommend question as a qualifier, followed by 18 other publicly reported measures for the period of April 2023 through March 2024. HHCAHPS Honors recipients must exceed the MatrixCare National Average on at least 85%, or 17, of the evaluated questions.

“We began this program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating high-quality patient care,” said Jeremy Crow, head of RCM and CAHPS survey at MatrixCare. “We’re thrilled to congratulate Garrett County Health Department Home Health on their success and are so proud and honored that they have chosen to work with us in helping drive success for their agency.”

Additional information about Garrett County Health Department Home Health is available at garretthealth.org/home-health/ or can be obtained by calling 301-334-7750.

Cutline:
Pictured from left to right in the front row are Melissa Shaffer (Home Health Aide), Marcy Frazee (Office Clerk), Sandy Cummings (Physical Therapist), Cassie Collins (Acting Director), and Jennifer Hare (Garrett County Health Officer). Pictured from left to right in the back row are Susan Landis (Office Clerk), Nicole Ashby (Office Clerk, Home Health Aide), Rena Naylor (Admin Officer), and Nicole Newman (Registered Nurse). Not pictured are Cheryl Scheffel (Administrator), Maranda Mowbray (Nursing Supervisor), Debra Simmons (Licensed Practical Nurse), Sarah Musselman (Registered Nurse), Carol Walters (Registered Nurse), Erica Nichols (Registered Nurse), Irene Jordan (Physical Therapy Assistant), Melvin Calling (Physical Therapist), Ashley Montgomery (Occupational Therapist), and Amanda Beitzel (Occupational Therapy Assistant).

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About Garrett County Health Department Home Health

Home Health care services offered by Garrett County Health Department comprise an array of disciplines, including skilled nursing, physical therapy, occupational therapy, and speech-language pathology. All of the aforementioned services are provided in the client’s home or the home they are residing in during their rehabilitation. The goal of home health services is to offer treatment for an illness or injury, assist in gaining independence, maintain the current level of function, or slow the potential decline of health.

About MatrixCare

MatrixCare provides an extensive range of software solutions and services for out-of-hospital care settings. As the multi-year winner of the Best in KLAS award for Long-Term Care Software and Home Health and Hospice EHR, MatrixCare is trusted by thousands of long-term and home-based care organizations to help improve efficiency and support a better quality of life for those they serve. An industry leader in interoperability, MatrixCare allows providers to connect and collaborate across the care continuum to help optimize every aspect of out-of-hospital care. MatrixCare is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). To learn more, visit matrixcare.com.