Maryland Medicaid Check-In – Frequently Asked Questions

Changes are coming to Medicaid. 

During the COVID-19 public health emergency, Marylanders who were enrolled in Medicaid continued to be covered, even if they were no longer eligible. 

Medicaid renewals will not be automatic this year. Starting in April 2023, Maryland will begin making Medicaid eligibility reviews again. Not everyone will be up for renewal at the same time. These renewals will take place over 12 months. Normal operations will resume in May 2024. 

It is very important that Medicaid participants make sure their contact information is up to date so that they can receive and respond to important messages about their health insurance.

Frequently Asked Questions – Consumers 

1. What does this mean for my Medicaid coverage? 

Members will receive a notice prior to the end of their renewal period sometime over the next 12 months. To prepare, members should begin gathering information about themselves and other family members in their household to confirm eligibility. This includes: 

• Birthdates 
• Social Security Numbers (or document numbers for legal immigrants)
• Citizenship or immigration status 
• Tax returns for previous years 
• Employer and income info (pay stubs, W-2 forms)
• Policy numbers for any current health insurance and information about employer-sponsored coverage you or someone in your household is eligible for. 

Find examples of documents to use here. 

Programs requiring the collection of premiums will resume at a future date. 

2. What can I do right now? 

Make sure Maryland Health Connection or myMDTHINK has your current mailing address, phone number, email, or other contact information. This way, we’ll be able to contact you about your Medicaid or Maryland Children’s Health Program (MCHP) coverage. You can follow these next steps: 

Marylanders who have Medicaid or MCHP health coverage through Maryland Health Connection can update their contact information three ways: online, by phone, or in person. 

• To update contact information online, log in to your account at MarylandHealthConnection.gov and update your address, phone number and email. 
• You can also call Maryland Health Connection at 855-642-8572. Help is available in more than 200 languages. Deaf and hard of hearing use Relay service.
• You can also call or visit your local Department of Social Services or your local health department. 

Marylanders who have Medicaid coverage through myMDTHINK because they are aged, blind, or disabled, or they are enrolled in a Home and Community-Based Services program can update their contact information three ways: online, by phone, or in person. 

• To update contact information online, log in to your account at mymdthink.maryland.gov and update your address, phone number and email.
• You can also call the DHS Call Center at 800-332-6347. Help is available in more than 200 languages. Deaf and hard of hearing use Relay service. 
• You can also call or visit your local Department of Social Services or your local health department. 

3. What if I forgot my account password? 

For Maryland Health Connection: Click Forgot Your User ID or Forgot Password on the Maryland Health Connection login screen. If you do not have an email address or cell number associated with your account or have forgotten both your user ID, call the Maryland Health Connection at 1-855-642-8572. Deaf and hard of hearing use Relay. 

For MDTHINK: Click Forgot Password on the myMDTHINK login screen and enter your email address or username. If you have forgotten your email address or user ID, call the Department of Human Services at 1-800-332-6347. Deaf and hard of hearing use Relay. These videos may also be helpful: Forgot your password or What to do if you’re having trouble logging into myMDTHINK. 

4. What happens next? 

Watch for letters and other communications from Maryland Health Connection. Different groups will be notified at different times. When you get your notification, you will have 45 days to respond. It’s very important that you open and read these communications to see how changes will affect you. 

Renew your coverage or enroll in a private plan when you receive your notice. You will receive a notice in the mail or in your online account (if you are paperless). This notice will tell you to complete your renewal. 

If you receive coverage through myMDTHINK, watch for communication from the Department of Human Services. When you get your notification, you will have 60 days to respond. 

5. What if I am no longer eligible for Medicaid? 

If you are no longer eligible for Medicaid, low-cost health insurance options are available. You can enroll through Maryland Health Connection within 60 days of losing your health coverage. 

No matter how you like to communicate with us, we have you covered! If you have any questions, you can call 855-642-8572 or visit MarylandHealthConnection.gov. 

6. What if I don’t get my Medicaid coverage through Maryland Health Connection because I am aged, blind, or disabled, or am enrolled in a Home and Community Based Services program? 

You may not get your coverage through Maryland Health Connection if you have previously applied for Medicaid through the myMDTHINK consumer portal because you are aged, blind, or disabled, or you are enrolled in a Home and Community-Based Services program. 

You still need to renew your coverage when you receive your Medicaid renewal notice. 

You will get a notice from the Department of Human Services about your coverage. This notice will tell you to complete your renewal. 

If you don’t get Medicaid coverage through Maryland Health Connection, visit Mymdthink.maryland.gov or call 800-332-6347. 

7. Where can I find more information? 

For more information on Medicaid Check-In 20203, please visit the following websites: 

General Information: https://www.marylandhealthconnection.gov/checkin/
Consumers: https://health.maryland.gov/mmcp/Pages/MedicaidCheckIn-participants.aspx
Providers: https://health.maryland.gov/mmcp/Pages/MedicaidCheckIn-providers.aspx 

Additional suggestions for FAQs can be directed to the Medicaid Innovation, Research, and Development team for consideration in future updates. Please send to [email protected]. 

This Frequently Asked Questions page was assembled from materials made available by the Maryland Department of Health.