Administration Care Coordinator/Ombudsman

Administrative Care Coordination Unit

The Administrative Care Coordination Unit (ACCU), located in Garrett County Health Department AERS, is available to provide assistance to all individuals who have Maryland Medical Assistance.  This includes those recipients in a Managed Care Organization (MCO).

Office Hours of Operation: Monday – Friday, 8:00 a.m. – 4:30 p.m. Appointments are NOT necessary.

Depending upon your type of insurance coverage, you may have one or two insurance cards.  A fee-for-service Medical Assistance card is red & white.  If you are enrolled in a MCO, you have that card, along with a red & white card.  Both cards should be taken with you when seeking resources such as medical, dental, vision care, or emergency room care.

The goal of the ACCU program is to improve the health and well-being of Medical Assistance recipients in Garrett County by providing assistance with access to care and helping recipients use services appropriately. Emphasis is on short-term care coordination. Target populations include:

• Pregnant Women
• Postpartum Women
• Homeless
• Newborns and Children
• Children with Special Needs, Physical or Developmental
• Adults with Special Needs
• Family Planning Beneficiaries

The ACC can help anyone who is HealthChoice eligible.

If you have an issue, or need assistance, call your Local Health Department, at 301-334-7770 or 301-895-3111, and ask to speak with a Care Coordinator.  We can provide assistance with the following:

• Questions Regarding Medical Bills
• Selecting a Managed Care Organization (MCO)
• Identifying In-Network Healthcare Providers
• Referrals to Community Resources

Office Hours of Operation: Monday – Friday, 8:00 a.m. – 4:30 p.m. Appointments are NOT necessary.

Funded through the Maryland Department of Health